FREE REPLACEMENT
Fenix will replace a new product within 15 days of purchase for any manufacturing defects if problems come into being in normal use; We will replace it with the same model. If the model has been discontinued and no stock, consumers will receive a product with similar or improved model.
FREE REPAIR
Fenix will offer free repair within 5 years for lights from the date of purchase if problem develops with normal use. Different warranty period for different products:
| Product Type | Warranty |
|---|---|
| Flashlights, headlamps, bike lights, lanterns, weapon lights (included rechargeable lights but not built-in battery) | 5 Years (Battery for 1 Year) |
| Flashlights, headlamps, bike lights, lanterns, weapon lights (with built-in battery) | 2 Years (Battery Included) |
| Rechargeable batteries, chargers, bike mount, and Remote pressure switch | 1 Years |
WARRANTY
Fenixlight Limited will provide paid warranty for more than 5 or 2 years of free warranty (including additional warranty period), and the cost shall be subject to the actual cost of material replacement without additional labor cost.
After registering the online version of the "Quality Assurance Card" on Fenixlight Limited's official website, consumers can get an additional 6 months' free warranty period. This extended warranty policy only applies to flashlights, headlamps, bike lights, lanterns, weapon lights.
During the warranty period, the consumers shall contact the distributors or dealers with Fenixlight Limited's Quality Assurance Card, purchase invoice or receipt, and the distributors or dealers shall provide service to the consumers, andFenixlight Limitedwill provide service support to the distributors or dealers.
The free warranty does not apply to any of the following situations:
From Sep. 2008, all the products manufactured by Fenix have been marked with a unique 11-digit Serial Number, consisting of letters and numbers (e.g.1LS5VM00323) .
When you input the S/N on serial number inquiry, the related information will be displayed.
Monday-Friday: 8:30-18:00 (except for legal holiday)
Send us a message for more customer services.
2F/3F, West of Building A, Xinghong Technology Park, Xixiang Street, Bao'an District, Shenzhen City, China.
